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AC Delco PSC PROGRAM


Professional Service Centre

Today's automotive aftermarket comprises of nearly one third of the total retail market in Canada.  It is the single biggest industry group driving employment, purchases and other secondary economic activity.


There are several major factors which determine what road the aftermarket will take in the future.  A few of these factors are:  vehicles are staying on the road much longer than they did in the past; the number of kilometers driven per year is increasing steadily; vehicles are much more complex than in years gone by, etc.


Due to the above mentioned, today's technicians must be more up to date with today's technology.  Knowledge-based diagnosis of repairs will be the key to survival.  Today's aftermarket needs to regard training as an investment, not as a disruption.


ACDelco's TOTAL SERVICE SUPPORT program is here to help you meet the challenges of changing technology and growing dealer and specialty shop segments.


The Total Service Support Program offers superior quality AC Delco products for all makes/all models, leading edge marketing support programs, service technology, training, as well as consumer brand awareness.


All of our parts have the benefit of AC Delco's engineering expertise.  They are built to OEM quality and they fit and function like OE parts.  Through the "PSC" program and the Robert K. Buzzell network, you'll have access to over 100,000 parts in system groupings.


AC Delco's all makes products coverage consists of the following:


    Batteries
  • Brakes
  • Chemicals
  • Lighting
  • Shocks & Struts
  • Steering
  • Rebuilt Electrical
  • Oil, Fuel, Air & Trans. Filters
  • Belts & Hoses
  • Chassis
  • Ignition
  • Oil
  • Spark Plugs
  • Wire Sets
  • Clutches

This insures that you get the right parts at the right price at the right time.

Training


One of the primary focus' in the Total Service Support program is on training.  The PSC program offers you a means of acquiring the training and marketing support that is critical to your shop's future performance. As a PSC Dealer, you have access to two (2) types of training:


    On Demand, which is a web based, password protected, site for the exclusive use of our PSC customers
  • Full systems, Hands-On training

AC Delco On Demand Training keeps our PSC members up to date on our current training initiatives, with an offering of over 200 courses.

Hands on Training

A new generation of automotive technology demands a new generation of automotive service technicians, ones who are:

    Trained on all current products and components
  • Productive-before they complete their training
  • Trained on the latest diagnostic procedures
  • Trained to "fix it right" .... the first time
  • Trained with a positive attitude about their job

Participating technicians receive training in these and other important areas:

    Communication and reasoning skills
  • Interpersonal skills
  • Computer skills (software & hardware)
  • Special tools and equipment

This training includes industry leading courses on how systems are designed and operate in today's vehicles and focus on " strategy" to diagnose and repair sophisticated vehicle problems.  We have dedicated professional instructors who offer all makes training.  There are over 50, hands-on full training courses covering GM, Ford, Chrysler and many imports.  These courses range from basic to advanced level technology, on all systems including new model coverage. Hands-on training courses are offered in strategic locations throughout the Maritime Provinces. The core course areas for this training are as follows:

    Air Conditioning and Climate Control
  • Brakes ( including traction control)
  • Diagnostic Equipment ( includes scope, scan tools, SPS, engine & gas analyzers)
  • Diesel ( includes fuel injection)
  • Drivability & Fuel ( includes emission & fuel injection)
  • Ignition ( includes distributorless ignition systems)
  • Medium duty truck
  • Transmission / Transaxle ( includes electronic and 4 WD)
  • Chassis and suspension ( includes VES & Chassis electronics )

The PSC program is designed to assist qualifying dealers to grow their business in both sales and profitability.  As a participant of the PSC program, you will enjoy such benefits as:

    Training ( both hands-on and On Demand )
  • Rebates on your AC Delco purchases
  • Co-op marketing support
  • Exclusively yours rewards program
  • Point of purchase materials
  • Preferred financial transaction rates
  • Technical assistance line support
  • Enterprise rent a car discounts
  • ADT security systems discounts
  • TSS new vehicle purchase program

There are five (5) different levels / tiers which can be attained within this program.  Each tier offers more benefits on a graduating scale which increase in conjuction with your purchases of AC Delco parts. At any given time throughout the year, there are always several AC Delco promotions running.  Some run for short, specific times and others run for the entire year.  In most cases, you have nothing more to do than to purchase parts in order to qualify for the premium. We at Robert K. Buzzell Limited also run several promotions per year which are second to none. By identifying yourself as an AC Delco PSC member, you're aligning your business with one of the best known names in the automotive aftermarket in Canada.  With AC Delco, you're among the top in your industry and provide the best service to your customers, which is why it's important that your service center makes a clean, professional first impression on your customers.